What are your operating hours?
Monday thru Friday
7:00 AM until 5:00 PM (Pacific Time)
Where are you located?
Irvine, CA 92618
East Coast Office
1550 Old Henderson Rd.
Columbus, OH 43220
We also work closely with representatives and distributors in US and
internationally. For more information please visit: FUTEK Representatives
How can I join the FUTEK Team?
All career opportunities can be found under the career section
on our website.
Are you ISO accredited?
Where can I find your ISO accreditation?
What is your return police/ do you do exchanges?
We offer a 90 calendar day return or exchange on any unused sensors and instruments
purchased directly through FUTEK. Please note software and completed services are
not eligible for returns.
Upon approval, the following restocking fees will apply with a minimum of $150 or 20%
(whichever is greater)
1-30 Days = 20%
31-60 Days = 40%
61-90 Days = 60%
91-120 Days = 80%
I was charged the wrong amount. Who do I contact?
What payment methods do you accept?
Visa, MasterCard, AMEX, and Discover.
Unfortunately we only accept company checks.
U.S. Federal Tax ID code:
Dun & Bradstreet Number:
Items sold by FUTEK and shipped to destinations in California are subject to tax
unless a resale certificate is provided.
How can I qualify for Net 30? (FUTEK Credit Application)
You need to submit your application
together with three credit references and
one bank to us at firstname.lastname@example.org . Once your credit has been verified, you will
be qualified for NET30. Please contact us for further information at:
How can I receive additional copies of the Purchase Order?
How can I check the status of my order?
You can track your order using our online tracker. This tool is located on the
and Contact Us
What shipment options does FUTEK offer?
For US we offer Ground, Next Day, 2-Day and 3-Day. For international, we offer
Economy and Expedited.
What is partial shipment?
Partial shipment is offered to customers that have placed orders for several
products but only a limited amount is available for shipping. In such cases, we
offer to ship out what is available until the remainder of the order becomes
available. Partial shipment order option is always confirmed with customers prior
Does FUTEK offer insurance on the shipment?
Yes. For those who are placing their orders online, an “insure shipment” option
will appear once you have configured your entire order. If you are placing your
order by phone, our sales associate will go over such options with you.
Does FUTEK ship internationally?