Billing
I was charged the wrong amount. Who do I contact?
You can contact us at: Toll Free: (800)-23-FUTEK
Phone: (949)-465-0900
E-mail: futek@futek.com What terms do FUTEK offer?
We are pleased to extend the terms of NET 30 days to all U.S. customers who have already established a satisfactory credit account with us. New accounts will be processed on a pre-paid basis while credit is being established. International accounts will also be processed on a pre-paid basis. All orders are subject to final acceptance by FUTEK Advanced Sensor Technology. Prices are USA fund, F.O.B. origin, and are subject to change without notice.
Does FUTEK accept credit cards?
Yes, Visa, MasterCard, and AMEX
You need to submit your application together with three credit references and one bank to us at sales@futek.com . Once your credit has been verified, you will be qualified for NET30. Please contact us for further information at: Toll Free: (800)-23-FUTEK
Phone: (949)-465-0900
E-mail: futek@futek.com How can I receive additional copies of the Purchase Order?
Additional copies may be requested by e-mail or by contacting us at: Toll Free: (800)-23-FUTEK
Phone: (949)-465-0900
E-mail: futek@futek.com Does FUTEK accept personal checks?
Unfortunately we only accept company checks.
What is FUTEK’s U.S. Federal Tax ID code?
33-0688872
What is FUTEK’s Dun & Bradstreet Number?
62-297-8732
What is FUTEK’s Cage code?
1X8M6
What is FUTEK’s SIC #?
3674
Shipping
Who do I contact to check the status of my order?
You can contact us at: Toll Free: (800)-23-FUTEK
Phone: (949)-465-0900
E-mail: futek@futek.com What shipment options does FUTEK offer?
For US we offer Ground, Next Day, 2-Day and 3-Day. For international, we offer Economy and Expedited.
What is partial shipment?
Partial shipment is offered to customers that have placed orders for several products but only a limited amount is available for shipping. In such cases, we offer to ship out what is available until the remainder of the order becomes available. Partial shipment order option is always confirmed with customers prior to shipping.
Does FUTEK offer insurance on the shipment?
Yes. For those who are placing their orders online, an “insure shipment” option will appear once you have configured your entire order. If you are placing your order by phone, our sales associate will go over such options with you.
Account
How do I edit my shipping information?
How do I edit my contact information?
How do I delete my account?
For deleting your online account, you will need to contact FUTEK at (800)-23-FUTEK or 949-465-0900.
I forgot my password, how can I retrieve it?
Account Overview?
Your account profile and all your quote and order history will be displayed.
Is the information secured?
Any information in your Futek online account is encrypted and secured in our highly protected server in house. We will never allow any third party to access the information unless authorized by you.
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