All transducer manufacturers have Quality Departments. Regardless of the production system in place, mistakes happen. For many companies, the quality team inspects selections of their product to ensure that the samples from that batch are up to the standards they guarantee. At a point, however, this becomes little more than sorting the good units from the bad; this is regarded as "inspecting in quality."
At FUTEK, the acronym QC does not stand for Quality Control, but Quality Culture. This philosophy relies on more than a declaration of "good" and "bad", which will not do for FUTEK where "Failure is not an Option" for our medical and space programs. Instead, FUTEK relies on an inspiration for continual success through training. Trust, mutual respect and ethical behavior are essential to FUTEK's relationships with our professional partners, our customers, and our employees. In these relationships, we conduct our business with the highest ethical standards and with the exercise of good business judgment.
The idea is not to eliminate faulty output, but to minimize the need for re-work altogether. Accountability is accentuated in day-to-day operations, requiring precision results by equipping every employee with the proper training and the right tools for each job. As an ISO-certified manufacturer, FUTEK commits every employee to uphold the highest standards of business conduct and ethics - complying with laws, avoiding conflicts of interest, meeting our business goals honestly, and maintaining a safe and healthy work environment for all employees.
Training is perpetual at FUTEK. When an employee is brought into our family, they are given the time and resources they require to ensure a complete understanding of the tasks their position demands. Our Quality Department maintains these standards by periodical checks, utilizing sample groups of products from batches produced. To encourage consistency, FUTEK utilizes a qualification program. This program constantly evaluates our team members at key checkpoints throughout the year, wherein they perform their function and are provided with immediate feedback. These qualifications are performed at various points per year – quarterly, bi-monthly, or bi-annually – and allow the entire FUTEK family a chance to celebrate their successes and refine their opportunities.
Quis custodiet ipsos custodes (Who will guard the guards themselves)? Twice a year, FUTEK executes ISO-required, internal audits. This allows cross-functional personnel to examine the Quality Department itself, ensuring that even those we ask to ensure our culture of quality, is adhering to the same high-level standards.
Mistakes happen. Accidents occur. Some other quality teams may react to these situations by just controlling the damage. At FUTEK we have taken a different approach, one that does more than sort the good from the bad, by proactively minimizing quality challenges by investing in our team every single day and instilling a sense of quality that personifies our philosophy.