|A New Benchmark
Since its inception
, customer satisfaction has always been the center of attention
Our customers have repeatedly reminded us how much they appreciate our sincere dedication
to customer service, support and prompt follow up at every level. Establishing this Quality
has always been our focus here at FUTEK; creating a relationship of trust and loyalty
with every customer and on every application
. Companies that share our values know how
important this is and how difficult it is to establish such a high benchmark. Our team knows that
our customers value our approach as they have helped FUTEK turn into one of the fastest
growing companies in Orange County
. Therefore, our latest announcement launching a "No
Risk Life Time Warranty"
program against manufacturing defects on our popular model
LSB200 Miniature S Beam Load Cell
should not be a big surprise to thousands of FUTEK
customers or those familiar with FUTEK culture.
How We Got Here
Being a Sensor Solution Source for over 20 years in demanding markets such as Medical
has helped FUTEK achieve the highest level of national and
international quality standard. Through these experiences we have organically created an
innovative and creative team. Our engineers
believe total quality starts from the design stage. Our
recognize the magnitude of their responsibilities and take complete
ownership. Our technical support specialists
believe in continuous education and training. Our
is equipped with state of art of technology from machining and fabrication to
manufacturing and inspection and is ISO 9001:2000
certified through "DNV". Our calibration
Laboratory is well equipped and certified to ISO17025 accredited by A2LA for load, Torque and
pressure. In addition to all of these standards, ORACLE business suite is utilized for ultimate
communication and connection from Sales to Cash while providing the impeccable traceability
from start to finish.
A Dynamic Solution
It was extremely challenging to design multiple cryogenic sensors
to meet MIT's, Jet Propulsion
Labs, and NASA's space program requirements. The team spent months overcoming the
multiple challenges in designing a sensor capable of monitoring the forces exerted by the drill of
a Mars Robot under Martian atmospheric conditions and not fail. Our team was pushed to the edge when we had to design a sensor for a subsea torque system using a custom submersible
torque sensor. The team almost gave up when we were asked to build a sensor to monitor the
liquid separation forces in space but did not. In all of these cases and many more, the team was
asked to accomplish the impossible and delivered every time.
What Sets it Apart
For us to offer our "No Risk Life Time Warranty"
we accounted for all these variables and
experiences to ensure our customers complete satisfaction. To initiate this program, we have
selected one of our most innovative and popular products, Model LSB200 Miniature S-beam Jr.
Load Cell. Starting at a capacity range of 10 grams it goes up to 100 lbs in the same 0.75"
package making it ideal for environments where space is limited. With over 10,000 units sold,
this model has a very impressive and spotless record in customer satisfaction. The LSB200
design features Overload Protection and is available with USB output
for true plug and play
applications. Starting September 1st, 2009, we will begin offering our new "No Risk Life Time
to all our customers on this model. Now there is one more reason to select and
implement this remarkable product for your application.