Friends of FUTEK,
On February 27, we sent you a message of reassurance that FUTEK's supply chain was well equipped to handle what then looked like a possibly looming health crisis. Now that we know that the Covid-19 virus pandemic is indeed a crisis, we're still confident that we will be able to meet our customers' needs.
We're open for business
We're an essential business, which means that we will continue to operate, no matter what. We know how critical our operation is to our customers, which is why we want to reassure you that we have the infrastructure and systems in place to continue to serve you and deliver our products as usual.
We're ready for this
Because we're a resilient company with very strong retention rates, we have two great advantages. The first is to be able to meticulously track and plan our production so that we can always stay prepared for unknown issues and minimize potential shortages. The other is that we can be flexible enough to outmaneuver external challenges that affect our team. We have implemented shifts that run 24-hours, 7-days a week, allowing team members to adjust their schedules to hours outside 9-5. We offer a robust PTO program so that people who are ill can get the care they need and keep the rest of the team safe.
We have prepared for decades
It is part of FUTEK's Quality Culture to plan for and stay on top of unforeseen events. For almost 20 years, FUTEK's management team meets every day at 6:59 am to discuss long- and short term concerns. Our platform is robust, resilient, and flexible. We have a solid disaster recovery plan in place and have invested in secure technology that allows our team to seamlessly shift to working remotely.
What we're doing now
We have established a dedicated crisis management team and have a crisis management protocol in place. To protect the health and well-being of our employees, we perform austere health checks on everyone who enters our building. Every team member who can is working remotely and the majority of the people who work in our production facilities are wearing protective gear. We make sure to over-communicate with our team and encourage everyone to use our intranet (known as the "EQ") to spread messages of encouragement and support.
We do recognize that this is not a normal time, but we have been around long enough to know that crises and unprecedented events only make us stronger. We hope that you are staying safe and well. Remember: This too, shall pass.