Table of contents

• Account Management
• Technical Support
• Security and Privacy
• Licensing and Usage

Account Management

What is a subscription license?

Customers have the option to acquire subscription licenses for different durations, granting them authorized use of the software throughout the agreed-upon timeframe. The subscription payment encompasses software licenses, access to support services, and updates to new software versions. Upon subscription expiration, access to FUTEK-developed software is no longer available.

If I don’t convert to a subscription, can I still use my perpetual license?

Yes, if your SENSIT^® software license is perpetual from prior versions, you have the ongoing right to use the product indefinitely. Nevertheless, we strongly advise transitioning to the 12-month subscription-based license to ensure access to updates, new features, and compatibility with the latest FUTEK hardware.

What is the subscription term?

FUTEK offers term-based subscriptions, typically structured in 12-month intervals.

When does my subscription expire?

Subscription licenses expire on the contract anniversary date. You will receive a notification one month in advance of your expiration.

How do I cancel my subscription?

Our subscription plans are structured with a 12-month term commitment, providing uninterrupted and consistent service throughout this period. Your subscription will automatically end after the 12-month term unless you choose to renew it. At the end of the term, you’ll have the opportunity to explore renewal options or consider plans better suited to your evolving needs. We’re committed to enhancing our services continually for an even better experience in the future.

How can I use my subscription on a different computer if I already have it installed?

To facilitate a smooth transfer of the SENSIT^® software license to a new device, please contact our technical support team for assistance. Upon your request, we will re-enable the license to be reinstalled on a different device using the same product key. This will also help ensure your subscription remains secure and compliant with our licensing terms.

How do I purchase a SENSIT License?

Choose between the SENSIT^® Test and Measurement Software Item number FSH04877 or SENSIT Calibration Software Item Number FSH04878 depending on which you need in the table at the top of the page to go to the item page where you will have a configure button.

Technical Support

Is support included?

The FUTEK SENSIT^® Software provides fundamental support for addressing inquiries related to the software and its functionalities.

Are support materials and user guides available?

Yes, we provide an extensive array of guides and support materials to assist you in navigating the software efficiently. Our comprehensive collection includes user manuals, step-by-step guides, video tutorials, and troubleshooting resources. These materials cover various aspects of our software, from the basics to advanced functionalities, ensuring that users of all levels can find helpful information. You can access these resources through our website’s SENSIT^® software support section, designed to empower you with the knowledge and tools necessary to optimize your experience with our software.

If additional assistance is required beyond the provided resources, our support team is readily available to address specific questions or concerns. We are committed to ensuring you have the support necessary to maximize the benefits of our software.

How do I contact customer support for technical issues?

You may fill out the form here.

Are updates and new features included in the subscription?

Certainly, your subscription includes updates and new features. Throughout the subscription period, you are entitled to access any updates and new features released, guaranteeing that you have the latest version of our software at your disposal.

What are the system requirements for using this software?

Refer to page 62 of the user guide for detailed information on the system requirements: SENSIT^® software User Guide

Security and Privacy

Is my payment information secure?

Yes, we do not store any of your credit card information. Your information is stored on a secure, PCI-compliant payment platform that uses 128-bit SSL encryption.

Licensing and Usage

Can I use the software on multiple devices with one subscription?

No, the software subscription is designed for use on a single device. If you wish to utilize the software on multiple devices, additional subscriptions need to be purchased for each device. Alternatively, you can uninstall the software from one device and reinstall it on another, adhering to the terms of the license agreement.

For enterprise accounts requiring software access on multiple devices, we offer quantity pricing. Contact our sales team to discuss tailored solutions and quantity pricing options that align with your organization’s needs.

Are there any restrictions on how I can use the software?

Yes, there might be certain limitations or usage guidelines associated with our software. These restrictions are typically outlined in the End-User License Agreement (EULA) or Terms of Service provided upon purchasing or accessing the software. Common restrictions may include:

1. Number of Devices: The software might be licensed for use on a specific number of devices. Using it beyond this limit may require additional licenses.
2. Commercial Use: Some software may have limitations on commercial or business use, especially if it’s intended for personal or non-commercial use only.
3. Modification or Reverse Engineering: Altering, reverse engineering, or decompiling the software may be restricted to protect intellectual property rights.
4. Transfer or Resale: Restrictions might exist on transferring or reselling the software to others without proper authorization.

It’s crucial to review and adhere to the terms outlined in the EULA or Terms of Service to ensure compliance with the software’s usage policies. If you have specific questions regarding usage restrictions, feel free to reach out to our support team for clarification.

What happens if I need to purchase multiple licenses?

When you require multiple licenses for our software, we offer Quantity Pricing where we provide discounted pricing for bulk purchases of licenses. This option allows you to acquire multiple licenses at a reduced rate, offering cost-effectiveness for larger deployments or teams.

Feel free to reach out to our sales team to discuss your specific needs, explore available options, and determine the best licensing arrangement for your situation. We’re committed to providing flexible solutions to meet your licensing demands efficiently.