Upon submittal of this form, a RMA number with shipping instructions will be provided within 24 hours.
- Our fee for a product evaluation is $150. Upon completion of evaluation, a credit will be applied if it is determined to be a manufacturing defect.
- The $150 will be waived in the event of a repair, recalibration, or replacement purchased per quote provided post evaluation.
- Payment (Credit Card or POs) will not be charged until after an estimate is provided and agreed upon post evaluation, or the customer is unresponsive past 1 week at which point $150 will be charged and the units shipped back.
- RMA# is valid for 2 weeks from the day RMA is approved. A new RMA can be issued upon request.
- Any fixtures from equipment must be removed. FUTEK is not responsible for any peripherals attached to the unit that was not purchased through FUTEK.
- Payment will be required before any repair or service is commenced. All fees will be communicated to user in advance before proceeding.
- Calibration fees may apply. A calibration is necessary after any repair and may also be required to test sensor performance further.
- Time is of the essence. If quotation is not responded to within 1 week, units will be shipped back as is
The user represents that he/she (i) has authority to send any information he/she provides to FUTEK and (ii) FUTEK will use the information solely for purposes of responding to the inquiry presented.
Selecting continue above indicates agreement with the terms and conditions on this page.