Support keyboard_arrow_right Customer FAQ
What is your return policy/ do you do exchanges?
We offer a 90 calendar day return or exchange on any unused sensors and instruments purchased directly through FUTEK. Please note software and completed services are not eligible for returns.
Upon approval, the following restocking fees will apply with a minimum of $150 or 20% (whichever is greater).
1-30 Days = 20%
31-60 Days = 40%
61-90 Days = 60%
91-120 Days = 80%
I was charged the wrong amount. Who do I contact?
You can contact us at:
What payment methods do you accept?
Visa, MasterCard, AMEX, and Discover.
Unfortunately we only accept company checks.
U.S. Federal Tax ID code
Dun & Bradstreet Number
Items sold by FUTEK and shipped to destinations in California are subject to tax unless a resale certificate is provided.
How can I qualify for Net 30? (FUTEK Credit Application)?
You need to submit your application
together with three credit references and one bank to us at firstname.lastname@example.org . Once your credit has been verified, you will be qualified for NET30. Please contact us for further information at:
How can I receive additional copies of the Purchase Order?
Additional copies may be requested by e-mail or by contacting us at:
How can I check the status of my order?
You can track your order using our online tracker
What shipment options does FUTEK offer?
For US we offer Ground, Next Day, 2-Day and 3-Day. For international, we offer Economy and Expedited.
What is partial shipment?
Partial shipment is offered to customers that have placed orders for several products but only a limited amount is available for shipping. In such cases, we offer to ship out what is available until the remainder of the order becomes available. Partial shipment order option is always confirmed with customers prior to shipping.
Does FUTEK offer insurance on the shipment?
Yes. For those who are placing their orders online, an “insure shipment” option will appear once you have configured your entire order.
Does FUTEK ship internationally?